CASTORS ONLINE - FAQ
Castors Online Website – FAQ
Our website offers an easy, smooth method to place your order for Castors and Wheels, however we understand that customer may have additional questions about their order. Therefore we have provided the below frequently asked questions that will help with your order experience:
CASTOR WHEEL SELECTION
Which Castor should I choose? - The main factors to consider when choosing a Castor Wheel are the Weight of the equipment, the flooring surface and environmental factors. Please click here for our Full Castors Selection Guide. Alternatively contact us on 0116 2970521 or email@example.com for free technical advice.
What types of Castors does the Castors Online Website offer? - We offer over 3000 different types of Castor & Wheels, ranging from Load Capacities of 100 grams to 20 Tonnes. Within the Castors Online Website you will find our most popular castors available for direct purchase. These include Rubber Castors, Polyurethane Casters, Nylon Castors, Non-Marking Castors & Heavy Duty Castors to name a few. If you can’t find what you are looking for, please contact us, as we stock many more sizes and styles for immediate shipment.
What payment methods do you accept? - Online orders can be paid by Credit/Debit Card (Visa & Mastercard or Paypal. We do not charge extra for paying by Credit Card. Customer can also call us directly on 0116 2970521 and make card payments over the phone. Alternatively we accept bank transfers & cheque for telephone and email orders.
Can you offer Credit Accounts? – YES! Business customers can be offered a 30 day credit account subject to Credit Check and Terms and conditions. Credit accounts are generally offered to repeat order clients.
Can you offer discounts? – Yes, our website is structured to offer discounts based on volume. However regular users, or customers with large orders, should contact us to discuss their requirements.
Do I have to order online? – Ordering Online offers an easy, smooth experience, however we understand that some customers prefer to speak to a “real person” when placing an order. We therefore have a team of sales people happy to take your call – Call 0116 2970521 to speak to us.
Can you hold stock for us? – YES! – If you use a specific Castor Wheel regularly we can hold stock according to your demand or schedule, ensuring that we have stock reserved for when you need it. Customers should call to discuss their requirements.
I buy a product from a competitor. Can you offer an alternative? – YES, we can offer identical or alternative products to almost all of our competitors products. You will find that most items are Industry standard dimensions, however we also have facility to manufacture itesm according to customers specifications. We have successfully helped customer save £1000’s by changing to our products.
TRANSPORT & SHIPPING
How much does carriage cost? - Carriage for online orders costs £5.95 per order. This costs is for mainland UK and excludes the Scottish Highlands. (Customer outside our normal shipping area should contact us for a carriage quote).
What shipping methods do you offer? – We ship our goods via next day courier (usually Fedex) or 1st Class Royal Mail. Shipping method is determined by the weight of your order. We offer a flat rate fee of £5.95 regardless of order size.
What is the delivery time for my order? - FAST! We ship our goods using next working day transport. We aim to ship all orders within 24 hours. You can therefore expect to receive your items within 1 to 2 days.
What Happens if I am not at home when the item is delivered? – The transport company will generally leave a calling card and will reattempt delivery the next working day. You may also leave instructions for the courier (for example leave in porch), which most drivers will follow. (However leaving goods without signature is done at customers own risk)
Can you deliver to an alternative address? – Yes, you can specify a delivery address at time of check out.
Do you offer Saturday Deliveries? – Yes, however extra costs are incurred. Customers should contact us for current prices. We can also offer same day deliveries for emergency break downs!
ABOUT BULLDOG CASTORS LTD
Where are you based? – Bulldog Castors Ltd is based in Leicester, UK.
What are your opening hours? – Our Castors Online Website is open 24/7. Our sales office is open Monday to Thursday 9.00am to 5.00pm and Friday 9.00am to 3.00pm.
Why should I buy from Bulldog Castors Ltd? –
Technical Excellence - Bulldog Castors are leading experts in the Castor and Wheel Industry. Our back ground is in Mechanical Engineering and Polymer Engineering. We regularly work with Customers and OEM’s to offer solutions to Material & Machinery Handling requirements. We offer our technical services free of charge which include Castor Wheel Selection, New product Development, Bespoke computer modelling for Weight Distribution, Shock & Vibration Calculations. In addition we have in house testing facilities including Load Testing and Material Testing such as Rubber Compound Tests.
Commercial Excellence – We strive for excellence in all aspect of our business. We try to make our customers experience as easy and hassle free as possible. You will find that Bulldog offer some of the best prices online, and we have successfully helped many users & OEM’s achieve large cost savings over our competitors. Offering High levels of stock, Fast Deliveries, Superb Quality Products and a Friendly, efficient service. Our company motto is “British Engineering Excellence” which is what we stand by!
REFUNDS & RETURNS
What is your Returns Policy? – We adhere to the Consumer Contracts Legislation (previously the Distance Selling Regulations). We accept returns within 14 DAYS from time of order for all Business to Consumer (B2C) transactions. For Business to Business transactions we adhere to the Ecommerce Regulations – Terms & Conditions can be found here for full details on our policy. Customers should note that items manufactured to order (manufactured especially for your order or customised products) may not be returned without prior written agreement of Bulldog Castors Ltd. Customers must pay for the return transport in the case of a return.